At SafeView Cameras, we stand behind our professional surveillance equipment and want you to be completely satisfied with your purchase. This policy outlines our returns and exchanges process for our range of NVR systems, IP cameras, and security accessories.

Returns Eligibility

To be eligible for a return or exchange:

  • Item must be in original condition with all packaging and accessories
  • Return request must be made within 15 days of delivery
  • Original proof of purchase must be provided

Non-Returnable Items

Due to the specialized nature of surveillance equipment, the following items cannot be returned:

  • Opened CCTV Software (due to licensing restrictions)
  • CCTV Lenses (for hygiene reasons)
  • Custom-configured 256+ Channel NVRs
  • Any item showing signs of installation or use

Return Process

  1. Initiate Your Return Request
    Email our support team at [email protected] with your order number and reason for return.
  2. Receive Return Authorization
    Our team will review your request within 1 business day and provide a Return Merchandise Authorization (RMA) number if approved.
  3. Package Your Items Securely
    Use the original packaging and include all accessories. Surveillance equipment is fragile – please ensure proper protection.
  4. Ship Your Return
    Send to: SafeView Returns, 1945 Forest Avenue, SAN JOSE, US 95106. We recommend using a trackable shipping service.

Exchange Process

For exchanges (size/model/color changes):

  1. Follow the standard return process above
  2. Clearly indicate in your email that you’re requesting an exchange and specify the replacement product
  3. Once we receive your return, we’ll ship the replacement item

Note: For commercial/bulk orders (5+ items), please contact your account manager for specialized exchange procedures.

Refund Information

Once we receive and inspect your return:

  • Refund Method: Original payment method (credit card, PayPal, etc.)
  • Processing Time: 3-5 business days after receipt
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear SafeView Support Team,

I would like to request a return for the following item from my order #[Order Number]:

Product Name: [Product Name/Model]
Reason for Return: [Defective/Incorrect Item/Change of Mind/etc.]

Please advise next steps and provide the RMA number.

Best regards,
[Your Full Name]
[Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective surveillance product:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or repair at no additional cost
  • For commercial installations, we can dispatch a technical specialist if needed

International Returns

For customers outside the U.S. (excluding Asia and certain remote regions):

  • All customs/duties fees for returns are the customer’s responsibility
  • Return shipping must be arranged through the original carrier (DHL/FedEx)
  • Allow additional processing time for international returns

For any questions about our returns policy for professional surveillance equipment, please contact our support team at [email protected].